Returns & Exchanges
We want you to be fully satisfied with your ride, which is why we offer a 14-day return window for e-bikes and accessories in new and unused condition. If your Rad Power Bike isn't the perfect fit for your lifestyle, our team is here to assist with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and receive a return authorization.
Package Your Gear
Carefully repack your items in their original packaging, ensuring all components, manuals, and tools are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at an authorized carrier location or schedule a pickup for larger e-bike shipments.
Receive Your Refund
Once our warehouse inspects and approves your return, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing